Who else can help?



When you have a problem or concern about a product or service it's nearly always best to get back to the company you dealt with to try to sort it out.  However, sometimes when you don't think the company has treated you fairly, you may need a little help.


Depending on where you live, and the type of company involved, you may find contacting one of the following organisations helpful.


New Zealand:

Banking Ombudsman:

The Banking Ombudsman scheme is a free, external and independent process to help people sort out their unresolved problems with banks. www.bankombudsman.org.nz
Insurance and Savings Ombudsman: 
An independent and impartial disputes resolution service who investigate complaints against participating insurance/savings companies or organisations. www.iombudsman.org.nz
Telecommunications Dispute Resolution Service: 
A free and independent service to help work out disputes between consumers and telecommunication companies. www.tdr.org.nz

Electricity and Gas Complaints Commission: 
A free independent dispute resolution service for complaints about member electricity and gas lines and retail companies in New Zealand. www.egcomplaints.co.nz


Office of the Ombudsman:
Independent Officers of Parliament who investigate complaints against central and local government agencies (including, in the case of the official information legislation, Ministers of the Crown). www.ombudsmen.parliament.nz


Ministry of Consumer Affairs: 
The Ministry of Consumer Affairs makes sure that people’s rights are protected when buying goods and services in New Zealand. www.consumeraffairs.govt.nz
Citizens Advice Bureau: 
Provides a free and confidential service of information, advice and support from 92 locations around New Zealand.
Call 0800 FOR CAB (0800 367 222) or visit the website www.cab.org.nz.

Consumer New Zealand: 
Consumer New Zealand is an independent, non-profit organisation established in 1959 with the sole aim of getting New Zealand consumers a fairer deal. www.consumer.org.nz
Fair Go: 
A TV programme that combines a mixture of investigative reporting with stories related to consumer affairs.




Financial Ombudsman Service:
The Financial Ombudsman Service provides accessible, fair and independent dispute resolution for consumers and financial service providers. www.fos.org.au


Telecommunication Industry Ombudsman:
A free and independent alternative dispute resolution scheme for small business and residential consumers in Australia with unresolved complaints about their telephone or internet services. www.tio.com.au