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When you have a problem or concern about a product or service
it's nearly always best to get back to the company you dealt
with to
try to sort it out. However, sometimes when you don't
think the company has treated you fairly, you may need a little
help.
Depending on where you live, and the
type of company involved, you may find contacting one of the
following organisations helpful.
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New Zealand:
Banking Ombudsman:
The Banking Ombudsman scheme is a free, external and independent
process to help people sort out their unresolved problems with
banks.
www.bankombudsman.org.nz
Insurance and Savings Ombudsman:
An independent and impartial disputes resolution service who
investigate complaints against participating insurance/savings
companies or organisations.
www.iombudsman.org.nz
Telecommunications Dispute Resolution Service:
A free and independent service to help work out disputes between
consumers and telecommunication companies.
www.tdr.org.nz
Electricity and Gas Complaints Commission:
A free independent dispute resolution service for complaints
about member electricity and gas lines and retail companies in
New Zealand.
www.egcomplaints.co.nz
Office of the Ombudsman:
Independent Officers of Parliament who investigate complaints
against central and local government agencies (including, in the
case of the official information legislation, Ministers of the
Crown).
www.ombudsmen.parliament.nz
Ministry of Consumer Affairs:
The Ministry of Consumer Affairs makes sure that people’s rights
are protected when buying goods and services in New Zealand.
www.consumeraffairs.govt.nz
Citizens Advice Bureau:
Provides a free and confidential service of information,
advice and support from 92 locations around New Zealand.
Call 0800 FOR CAB (0800 367 222) or visit the website
www.cab.org.nz.
Consumer New Zealand:
Consumer New Zealand is an independent, non-profit
organisation established in 1959 with the sole aim of getting
New Zealand consumers a fairer deal.
www.consumer.org.nz
Fair Go:
A TV programme that combines a mixture of investigative
reporting with stories related to consumer affairs.
http://tvnz.co.nz/fair-go/contact-team-767759
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Australia:
Financial Ombudsman Service:
The Financial Ombudsman Service provides accessible, fair and
independent dispute resolution for consumers and financial
service providers.
www.fos.org.au
Telecommunication Industry Ombudsman:
A free and independent alternative dispute resolution scheme for
small business and residential consumers in Australia with
unresolved complaints about their telephone or internet
services. www.tio.com.au
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